Refund Policy – OneShopDigital.com

At OneShopDigital.com, we are committed to providing a seamless and satisfying digital product experience for our customers. Please read our Refund Policy carefully to understand how refunds work on our platform.

1. Digital Products Refund Policy

Since all products sold on OneShopDigital.com are digital in nature, all sales are final once the product has been delivered. Digital products include software, subscriptions, eBooks, design assets, video templates, and other downloadable content.

Key Points:

  • Access to the product is granted immediately after payment confirmation.

  • Refund requests cannot be accommodated once the product is accessed or downloaded.

  • If you face a technical issue with a product, please contact our support team within 24 hours. We will provide guidance or replacement if the issue is verified.

2. Vendor Products Refund Policy

OneShopDigital.com allows multiple vendors to sell their digital products on our platform. Refunds for vendor products are subject to the individual vendor’s refund policy, unless the product is found to be defective or not as described.

Guidelines:

  • Refunds for vendor products must be requested within 24–48 hours of purchase.

  • You can contact the vendor directly via the Contact Vendor option on the product page.

  • In case of unresolved issues, OneShopDigital.com support team may intervene to mediate a resolution.

3. Payment Verification & Order Processing

  • Once a purchase is made, our system verifies the payment.

  • Access to the purchased product is granted within 10–30 minutes after verification.

  • In rare cases of payment errors, our team will reach out to resolve the issue promptly.

4. Technical Issues & Support

If you encounter any problem while downloading or using a digital product:

  • Contact our support team at [support@oneshopdigital.com] within 24 hours.

  • Include your order ID and product details for faster resolution.

  • Verified issues may result in a replacement file or access reset, but not a monetary refund.

5. Exceptions

While most sales are final, refunds may be considered under the following circumstances:

  1. The purchased product is defective or corrupted.

  2. The product delivered is significantly different from the description on the product page.

  3. Any technical issue verified by our support team preventing you from accessing the product.

6. Contact Us

If you have questions regarding our refund policy, please contact:

Email: support@oneshopdigital.com
Phone: +91-7300463445

Our support team is available 24/7 and responds to all inquiries within 24 hours.

Note: By purchasing a product on OneShopDigital.com, you acknowledge and agree to this Refund Policy.